1. Introduction

This Privacy Policy explains how WAITR collects, uses, stores, and protects information when businesses, staff members, or visitors use our website, digital menu platform, or related services.

We aim to collect only the information necessary to operate the service, communicate with clients, improve the platform, and comply with legal obligations.

1.1. Definitions

• Account: the business or user profile created to access WAITR administrative, onboarding, or support services.

• Website: the WAITR website, public landing pages, and related pages operated under the WAITR brand.

• Personal Data: information that can identify an individual directly or indirectly, such as a name, email address, phone number, billing contact, or account activity linked to a person.

• Service Provider: a third party that helps us with hosting, analytics, communications, payments, maintenance, or support.

• Usage Data: technical information such as browser type, device type, visited pages, timestamps, and interaction logs.

• Third-Party Service: an external platform linked with WAITR, such as payment providers, analytics tools, maps, video embeds, or social media services.

2. What Data We Collect

The exact categories of data depend on how WAITR is used. In most cases, we collect business contact details, onboarding details, billing details, account activity, and limited technical usage data.

2.1. Information you provide to us

When you contact us, request a demo, subscribe to a plan, or use support channels, you may provide your name, company name, restaurant name, email address, phone number, billing data, and operational preferences.

• Information submitted through contact forms, email, support messages, or commercial discussions.

• Business details used for onboarding, menu setup, branding, or account configuration.

• Billing and invoicing data needed to activate or maintain a paid service.

2.2. Automatic data collection

We may automatically collect technical data such as browser type, IP address, device information, operating system, referring page, visited pages, and timestamps to maintain stability, security, and performance.

2.3. User comments and content

If you submit menu content, support messages, feedback, or other materials through WAITR, we may store that information so we can provide the service, investigate issues, or improve the product.

2.4. Information from other sources

In some cases, we may receive information from payment providers, analytics platforms, or public business sources when relevant to billing, account setup, fraud prevention, or service improvement.

3. Types of Information

The information processed by WAITR may include identification data, contact data, business data, billing data, technical usage data, and support history.

4. How We Use Personal Information

We use information to operate WAITR, onboard clients, manage subscriptions, respond to support requests, process payments, improve the platform, maintain security, and comply with legal obligations.

4.1. In emails and contact forms

If you send us a message by email or a contact form, we use the information provided to answer your request, continue the conversation, and keep a record of support or commercial communication where needed.

We may also use business contact information to send service updates, onboarding details, billing notices, or security notifications.

5. Price and Taxes

If you purchase a paid WAITR service, we process the billing data necessary to issue invoices, verify payments, and comply with tax obligations. Financial records may be retained for the period required by law.

5.1. Free Trials

If a trial period is offered, we may still collect business contact details and technical usage information needed to activate, support, and evaluate the trial service.

6. Children's Privacy

WAITR services are intended for businesses and professional use in the restaurant industry. They are not directed to children, and we do not knowingly collect personal data from children.

7. Data Shared with Third Parties

We may share limited information with trusted service providers when necessary for hosting, analytics, maintenance, payments, invoicing, communications, legal compliance, or service security.

8. Security Measures

We use reasonable technical and organizational measures to protect stored information against unauthorized access, loss, misuse, disclosure, or alteration.

9. Changes in the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. The updated version will be published on this page with a revised last-modified date.

10. How to Contact Us

If you have any questions or suggestions about this Privacy Policy, do not hesitate to contact us at contact@waitr.ro